circkx Responsible Gaming
At circkx, we believe that gambling should always be a source of entertainment — never stress or hardship. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control and play safely.
Our Pledge
Our Commitment to Safe Play
circkx is proud to serve thousands of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. With that reach comes a responsibility we take very seriously: ensuring that every player who chooses our platform does so in a safe, informed, and healthy way.
Gambling is a legal form of adult entertainment. When approached responsibly, it can be exciting and enjoyable. However, circkx recognises that for a small number of players, gambling can become a problem that affects their financial wellbeing, relationships, and mental health. That is why we have built a comprehensive responsible gaming framework that puts player welfare at the centre of everything we do.
Our responsible gaming programme is not just a checkbox — it is an active, ongoing commitment. We train our support staff to identify signs of distress, we build preventative tools directly into the platform, and we partner with recognised problem-gambling support organisations to ensure that help is always available when it is needed.
Every circkx player has the right to enjoy our casino games, cricket betting, slots, and live dealer tables in an environment that prioritises their long-term wellbeing above short-term revenue. We will never knowingly allow a player in distress to continue gambling without intervention.
Every product decision at circkx is reviewed through a responsible gaming lens. Tools that protect players are given the same priority as features that drive engagement.
Our 24/7 English-language support team is trained in responsible gaming protocols. They can initiate limits, apply cooling-off periods, and escalate to self-exclusion on request — immediately.
Our platform uses automated behavioural monitoring to flag unusual patterns — such as sudden increases in session length, stake size, or deposit frequency — for proactive review.
Age Policy
Age Restriction Policy — 18+ Only
circkx operates strictly as an adult entertainment platform. You must be at least 18 years of age to register an account, make a deposit, place a bet, or play any casino game on the circkx platform. This rule is absolute and non-negotiable.
During the account registration process, all players are required to confirm that they are 18 years of age or older. Before any withdrawal is processed, circkx conducts a mandatory KYC (Know Your Customer) identity verification that confirms the player's full name, date of birth, and residential address. Any account found to belong to a player under the age of 18 will be immediately and permanently closed, and any funds held in that account will be forfeited.
If you are a parent or guardian, we strongly encourage you to use parental control software to restrict access to online gambling sites on devices accessible by minors. Tools such as Net Nanny, Qustodio, and built-in device parental controls can help prevent underage access to circkx and similar platforms.
If you have reason to believe that a minor has opened an account on circkx, please contact our support team at [email protected] immediately. We will investigate the matter and act without delay.
Zero Tolerance: circkx has a zero-tolerance policy for underage gambling. Any account confirmed to belong to a player under 18 will be closed immediately and all funds forfeited without exception.
Platform Controls
Responsible Gaming Tools Available on circkx
circkx provides a suite of practical tools that give you direct control over your gambling behaviour. These tools are available to all registered players and can be activated at any time through your account settings or by contacting our support team. There is no waiting period to apply a more restrictive limit — restrictions take effect immediately. Relaxing a limit, however, requires a cooling-off period to prevent impulsive decisions.
Set a maximum amount you are permitted to deposit over a chosen time period — daily, weekly, or monthly. Once your limit is reached, no further deposits will be accepted until the period resets.
- Choose daily, weekly, or monthly limit.
- Set your limit amount in BDT (e.g., ৳5,000/week).
- Limit activates immediately upon saving.
- Increasing a limit requires a 24-hour cooling period.
Cap the total amount you are willing to lose over a defined period. When your loss limit is reached, you will be automatically blocked from placing further bets until the period expires.
- Daily, weekly, or monthly options available.
- Applies across all game types — slots, casino, and sports.
- Real-time tracking visible in your account dashboard.
- Reductions apply instantly; increases require cooling period.
Define the maximum duration of a single playing session. When your time limit is reached, you will receive a notification and then be automatically logged out to help break the cycle of extended play.
- Set session length in increments of 30 minutes.
- Warning notification 10 minutes before time expires.
- Automatic logout at session end.
- Re-login requires a 15-minute break period.
Enable periodic on-screen reminders that display how long you have been playing, how much you have wagered, and your net profit or loss during the current session. These prompts encourage mindful play.
- Set reminder intervals from 15 to 60 minutes.
- Pop-up displays session time and net P&L.
- You may choose to continue or end your session.
- Applicable across all circkx game categories.
Take a planned break from gambling for a short period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, deposit, or place bets.
- Available periods: 24h, 48h, 7 days, or 30 days.
- Activates immediately — no reversal possible.
- Pending withdrawals are processed normally.
- Account reactivates automatically when period ends.
For players who need a longer or permanent break, self-exclusion closes your account for a minimum of 6 months and up to permanent closure. This is our most powerful responsible gaming tool.
- Periods: 6 months, 1 year, 3 years, or permanent.
- Activates immediately upon confirmation.
- Cannot be reversed during the exclusion period.
- Contact support to initiate: [email protected].
How to Access These Tools: Log in to your circkx account and navigate to Account Settings > Responsible Gaming. All tools listed above are available there. Alternatively, contact our 24/7 support team via live chat or email and an agent will apply any restriction on your behalf immediately — no questions asked.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling does not always look the same in every person, and it rarely develops overnight. It tends to creep in gradually — starting as occasional over-spending and escalating into patterns that can cause serious harm. Being able to recognise the early warning signs is the first step toward addressing them. The following behaviours are commonly associated with problem gambling. If you recognise several of these in yourself or someone you care about, we strongly encourage you to reach out for support.
Gambling with money earmarked for essentials — rent, bills, food, or family expenses.
Chasing losses — continuing to bet in an attempt to win back money already lost.
Hiding gambling activity from family, friends, or colleagues out of shame or secrecy.
Feeling restless, irritable, or anxious when not gambling or when trying to cut down.
Repeatedly failing to keep promises to yourself or others about limiting gambling activity.
Borrowing money — from family, friends, banks, or loan apps — specifically to fund gambling.
Neglecting work, studies, or personal relationships because of time spent gambling.
Using gambling as a way to escape stress, anxiety, depression, or personal problems.
Needing to bet larger and larger amounts to feel the same level of excitement or satisfaction.
Feeling guilty or remorseful after gambling sessions, but continuing to gamble anyway.
Thinking about gambling constantly — planning the next session, calculating odds, or replaying past bets.
Selling personal possessions or accessing savings accounts to continue gambling.
You Are Not Alone: Recognising a problem takes courage. If any of the above warning signs resonate with you, please do not hesitate to contact our support team or seek help from a professional counselling service. circkx will support you through the process of applying self-exclusion and accessing appropriate help — no judgement, no delay.
Check In With Yourself
Self-Assessment Checklist
The questions below are adapted from widely used responsible gaming self-assessment frameworks. Answer them honestly — your responses are private and are not stored or reviewed by circkx. If you answer "yes" to three or more questions, we strongly encourage you to speak with our support team or consider activating a cooling-off period or self-exclusion.
Interpreting Your Results
0–2 "Yes" answers: You appear to be gambling responsibly. Continue using circkx's budgeting tools to stay in control.
3–5 "Yes" answers: Some signs of at-risk gambling are present. We recommend setting deposit and session limits, and speaking with our support team.
6+ "Yes" answers: This indicates a significant level of gambling-related harm. We strongly encourage you to self-exclude and seek professional support immediately.
These questions are for self-reflection only and do not constitute a clinical assessment. For professional help, contact a qualified counsellor or support organisation.
Take a Break
Self-Exclusion Programme
Self-exclusion is the most comprehensive responsible gaming tool available on circkx. It is designed for players who recognise that they need a significant break from gambling — whether that is for a defined period or permanently. Once activated, self-exclusion immediately and completely restricts your access to the circkx platform.
Self-exclusion is a serious commitment and cannot be reversed before the chosen period has elapsed. This intentional friction exists to protect you from impulsive decisions made during moments of distress. We take this tool seriously because we take your wellbeing seriously.
What happens during self-exclusion:
- Your account is immediately suspended — you cannot log in, deposit, or place any bets.
- Any active bonuses or pending bonus claims are forfeited.
- Your account balance remains intact. Any funds in your account at the time of exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
- Marketing communications from circkx are permanently suspended for the duration of the exclusion.
- You will not be able to create a new account on circkx using the same identity details during the exclusion period.
How to Apply Self-Exclusion
Reach our 24/7 team via live chat on the platform or by emailing [email protected]. State clearly that you wish to apply self-exclusion and specify your preferred duration (6 months, 1 year, 3 years, or permanent).
Our agent will verify your identity using your registered username and email address. This step ensures that the self-exclusion is applied to the correct account and protects you from third-party misuse.
Once confirmed, your self-exclusion takes effect within minutes. You will receive a confirmation email to your registered address. Your account will be suspended and you will be logged out automatically.
Any remaining balance in your account will be refunded to your registered payment method — bKash, Nagad, Rocket, or linked bank account — within 5 business days of exclusion activation.
Our support team will provide you with contact details for professional counselling resources. We strongly encourage players who self-exclude to also seek guidance from a qualified support organisation during their break.
Important: Self-exclusion on circkx applies only to the circkx platform. If you believe you have a gambling problem, we recommend registering with a broader self-exclusion scheme and blocking access to all gambling sites using filtering software such as Gamban or BetBlocker.
You Are Not Alone
Getting Help & Support
If you feel that gambling is negatively affecting your life, your finances, or your relationships, please reach out for help. circkx's support team is available 24 hours a day, 7 days a week, 365 days a year. Our agents are trained to handle responsible gaming requests with sensitivity, confidentiality, and urgency. There is no shame in asking for help — it takes strength to recognise a problem and seek support.
The fastest way to reach us. Click the live chat button on any circkx page. A trained agent will respond within 3 minutes, at any time of day or night, including Eid and public holidays.
Send a detailed message to our responsible gaming team. Email address: [email protected]. We respond to all emails within 2 hours. For urgent responsible gaming requests, mark your subject line: "RESPONSIBLE GAMING — URGENT".
For deeper support beyond what our team can provide, we encourage players to contact qualified mental health and gambling addiction counselling services. Our agents can refer you to appropriate resources upon request.
Reach Out to circkx Support Right Now
If gambling is causing you stress, anxiety, or financial difficulty, you do not have to wait. Our responsible gaming team is available right now via live chat on the circkx platform. We will listen without judgement, apply any restrictions you need immediately, and help you access the right support. Your wellbeing always comes first.
Email: [email protected] | Response time: under 3 minutes (live chat) / under 2 hours (email) | Available: 24/7, 365 days a year (BST, UTC+6)
Play Smart
Tips for Safe & Enjoyable Play
Responsible gambling is not about gambling less — it is about gambling smarter. The following practical tips will help you maintain a healthy relationship with gambling on circkx so that it remains an enjoyable form of entertainment rather than a source of stress.
Decide on a fixed gambling budget before you start — an amount you are genuinely comfortable losing. Think of it the same way you would budget for a cinema trip or a meal out. Never gamble with money you need for rent, bills, food, or family obligations. Use circkx's deposit limit tool to enforce your budget automatically.
Time can pass surprisingly quickly during an engaging gambling session. Set a session time limit before you begin, enable reality check pop-ups in your account settings, and use an external timer on your phone as a backup. Taking regular breaks helps you stay in control and make clearer decisions.
Treat gambling purely as entertainment. The house edge means that over time, the platform will always have a statistical advantage. Wins are a bonus — not an income stream. Never rely on gambling winnings to pay bills or debts, and never make financial plans based on expected gambling returns.
Chasing losses is one of the most common and destructive gambling behaviours. If you have reached your loss limit for the session, stop. Log out, take a walk, and return another day. Placing larger bets to recover losses almost always compounds the problem rather than solving it.
Gambling when you are feeling anxious, depressed, angry, or emotionally vulnerable significantly increases the risk of impulsive decisions and problem behaviour. If you are going through a difficult period — whether financial, personal, or related to work — take a break from gambling until you feel more settled.
If you have concerns about your gambling habits, sharing them with a trusted friend, family member, or colleague can be a powerful first step. You do not need to be in crisis to talk about it. Opening up removes the secrecy that often allows problem gambling to escalate unchecked.
Remember: Gambling should always leave you feeling entertained — not anxious, regretful, or financially pressured. If a session stops being fun, stop playing. circkx's tools are here to make it easy to step back whenever you need to. Play smart, play safely, and enjoy every moment of your time on circkx.
Explore circkx Responsibly
Ready to Play? Stay in Control with circkx
Set your limits, explore our games, and enjoy a safer gambling experience built for players across Bangladesh. Cricket betting, live casino, slots, and more — all with responsible gaming tools built right in.
18+ only. Please gamble responsibly. You are on the circkx Responsible Gaming page.